Chris Voss, author of Never Split the Difference and CEO of the Black Swan Group joins me to talk about everything negotiations and using tactical empathy day to day.

Difference between hostage and business negotiation

Truly listening

Dangers of win-win mindset

When you enter a negotiation

Your values vs company values

Not being held hostage yourself

Creating urgency when it doesn't appear to be there

Want to learn more from Chris? Text FBIEMPATHY to 22828.